Before you email us
We want you to feel confident in your surf suit from the moment it arrives to the moment you paddle out! If something isn’t quite right, we’re happy to help. Before emailing us, please review the details below to make sure your item is eligible.
Return Window
You have 14 days from the date of delivery to request a return or exchange.
- Items must be unworn, unused, and in original condition
- Hygiene liner and tags must be attached
- Item must be returned in original packaging
Shipping and Restocking Fee
- Return shipping is the customer’s responsibility
- A $4.99 return restocking fee will be deducted from refunds
- This fee is waived if you choose an exchange instead
Return Options by Location
- US & Indonesia orders: refund, exchange, or store credit
- Australia + Rest of the world: items are final sale unless you arrange to personally bring them to our store in Bali, Indonesia
Final Sale and Exclusions
Unfortunately, we’re unable to accept returns or exchanges for:
- Items discounted 25% off or more
- Items marked final sale
- Hats
- Gift cards
- Purchases made at pop-ups, trunk shows, or through retailers
Email us at [email protected] with your order number, the item(s) you’d like to return or exchange, and what you’d like to do (exchange, refund, or store credit).
If you can, include a quick note on fit so we can help faster.
We’ll reply within 1–3 business days with next steps.
