We want you to feel confident in your surf suit, from the moment it arrives to the moment you paddle out.
You have 14 days from the date of delivery to request a return.
Here’s how it works:
-
US + Indonesia orders: You can return for a full refund, exchange, or store credit.
-
Australia orders: We currently offer exchanges or store credit.
Return shipping is at the customer’s expense. Items can be returned to our addresses in the United States, Indonesia, or Australia.
To be eligible, items must be unused, in the same condition you received them, with hygiene liner and tags still in place, and in the original packaging.
Unfortunately, we cannot accept returns or exchanges after 14 days.
How to Start a Return or Exchange:
1. Email us at [email protected] with your name, order number, the item(s) you wish to return or exchange, and the reason.
2. Await instructions from our team—these will be provided within two business days.
3. Ship the item(s) to the address we provide. We accept returns to our locations in Indonesia, United States, and Australia.
4. Once received, please allow two business days for processing.
Store Credit
Noserider Surf Club is happy to offer store credit for the value of your exchanged item. You'll be issued store credit via email - this credit will expire 1 year from the date issued and can be used to purchase a replacement item. Store credit does not include the shipping cost or tax.
Exemptions
Unfortunately, Noserider Surf Club is not able to offer refunds, exchanges, or store credit for the following items:
- Items purchased on sale or with a discount that is 20% off or more
- Items marked final sale
- Non-Noserider Surf Club Items
- All Hats
- Items purchased at a trunk show, pop-up shop or at any of our retailers
- Gift cards
Changes to an Order
If an error was made during the ordering process, please contact [email protected]. We will do our best to adjust the order to your liking. If the order has already been processed and shipped, we will recommend the next steps. Likely you will need to return the order via the aforementioned process.
Source of Products
Noserider Surf Club products are all sourced from Bali, Indonesia - no mass production involved here. Each product is handmade by family-owned, local businesses. If you have questions pertaining to a specific item, please contact us at [email protected].
Sizing
Each collection is unique and therefore the respective sizing of the product will be listed in the description. If you have further questions about fit and dimensions, feel free to reach out to [email protected].
